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QS: Troubleshooting MultiVOIP User Guide
60
Troubleshooting
If you cannot establish connectivity between two voips in the system,
follow the steps below to determine the problem.
1. Ping both MultiVOIP units to confirm connectivity to the network.
2. Verify the telephone connections.
Check cabling. Are connections well seated? To correct receptacle?
Are telephone Interface Parameter settings correct?
3. Verify phonebook configuration.
4.
Observe console messages while placing a call. Look for error messages indi-
cating phonebook problems, network problems, voice-coder mismatches, etc.
- MultiVOIP SS 1
- User Guide 2
- CONTENTS 3
- Chapter 1: Overview 7
- About This Manual 8
- Digital MultiVOIP Products 9
- Analog MultiVOIP Products 10
- ISDN/BRI MultiVOIP Products 11
- (MVP-210SS/410SS/810SS) 12
- Internet 13
- MultiVOIP Front Panel LEDs 17
- Front Panel LED Definitions 18
- Computer Requirements 19
- Specifications 20
- Installation at a Glance 21
- Related Documentation 21
- Introduction 23
- MultiVOIP Startup Tasks 24
- Gather IP Information 25
- Record for this VOIP Site 26
- To: I.T. Depar tme nt 27
- re: email account for VOIP 27
- (if used) 28
- Placement 30
- Quick Hookup for MVP210-SS 32
- Outbound Phonebook 40
- Answer: write down 81 41
- Answer: write down 90 41
- Answer: enter 81312 as 42
- Answer: enter 90121 as 42
- Answer: enter 8 in “Remove 43
- Answer: enter 9 in “Remove 43
- Inbound Phonebook 44
- Phonebook Tips 47
- Phonebook Entry 49
- , = 1-second pause 50
- Phonebook Example 51
- Voip Sites with Phonebooks 52
- Sample Phonebooks Enlarged 53
- Phonebook Worksheet 54
- Enlarged Phonebook Worksheet 55
- Connectivity Test 56
- Data bits: 8 57
- Parity: none 57
- Stop bits: 1 57
- Troubleshooting 60
- Lithium Battery Caution 62
- Safety Warnings Telecom 62
- Unpacking Your MultiVOIP 63
- MultiVOIP 64
- Unpacking the MVP210-SS 65
- MVP410/810 69
- Generality: 70
- Ethernet Connection 71
- MVP-410SS/810SS 72
- Rear Panel 72
- MVP210SS Circuit Board 74
- Software 85
- Configuring the MultiVOIP 89
- Pre-Requisites 92
- IP Network Parameters: 92
- Record for each VOIP Site 92
- Config Info CheckList 95
- Ctrl + Alt + I 102
- Ethernet Parameters 104
- IP Parameter fields 106
- DiffServ 107
- Parameter 107
- FTP Parameter fields 109
- DNS Parameter fields 109
- Ctrl + H 112
- 1-2 (210) 115
- 1-4 (410) 115
- 1-8 (810) 115
- FAX Parameters 116
- (cont’d) 117
- AutoCall/Offhook Alert 120
- Parameters 120
- MultiVOIP, varying delays 123
- MultiVOIP gateways 123
- Modem Relay 124
- Ctrl + Alt + N 126
- FXS (Loop 129
- Y/N Enables FXS Loop Start 129
- Dialing Options fields 130
- FXS Options fields 130
- Flash Hook Options fields 131
- Min. and Max. 131
- Caller ID fields 131
- Display shows: 136
- Phone Book Configuration 137
- Inbound Phone Book 137
- Answer Supervision fields 140
- DID Options (cont’d) 148
- Dialing Options 148
- Ctrl + Alt + Shft + P 149
- SIP Proxy Parameters 150
- Values: alphanumeric 151
- Ctrl + R 153
- Intercept tone is applicable 155
- Standard Tones fields 156
- User Defined Tones fields 158
- Ctrl + Alt + S 162
- Outbound 166
- Received 166
- Capability 166
- Digits Sent 167
- Disconnect 167
- Ctrl + Alt + L 169
- Ctrl + Alt +H 173
- 1-4 (410SS) 176
- 1-8 (810SS) 176
- Identification 178
- Ctrl + Alt + Sft 185
- Ctrl + Alt + U 187
- Survivability 195
- Status Check 195
- Register 195
- Options 195
- Registrar Options 196
- Contact Information 199
- Ctrl + Alt +Y 200
- Chapter 6: T1 Phonebook 205
- Configuration 205
- MultiVOIP Phonebooks 206
- Alt + I Alt + O 209
- SIP Fields 214
- PSTN Line 216
- Call Forward Parameters 219
- 3 Sites, All-T1 Example 222
- EXAMPLE: 228
- Digital & Analog VOIPs 228
- VOIP Dir # 230
- Destination 230
- Pattern 230
- To originate calls to 232
- Site A (Bismarck) 232
- Note 3 232
- Call Completion Summaries 237
- Nebraska 239
- Call Event Sequence 239
- Dakota 240
- Chapter 7: E1 Phonebook 241
- Free VOIP Calls 243
- Calls at London local rates 244
- Local Calling Area 244
- Calls at Paris local rates 245
- Local Calling Areas 245
- Calls at Dutch 246
- National Rates 246
- Calls at French 247
- Calls at UK 247
- Click Add 251
- Busy. When selected, calls 260
- No Response. When selected 260
- 3 Sites, All-E1 Example 262
- France Country Code: 33 263
- The Netherlands 264
- Calls to Tavistock local 272
- 9 -- 200.2.9.5 272
- Tavistock, UK 279
- London 280
- URL Description 281
- Chapter 8: Operation and 283
- Maintenance 283
- Operation and Maintenance 284
- Default is 5060 286
- System Information screen 288
- Statistics Screens 291
- About Call Progress 291
- 293
- About Logs 299
- The Logs Screen 300
- About IP Statistics 306
- About Link Management 311
- Ctrl + Alt + W 314
- Column Headings 316
- Details 316
- Ctrl + Alt + 4 317
- About Packetization Time 321
- {default value} 322
- Increments (in Kbps) 322
- Configuration Option 326
- Configuration Port Setup 326
- Date and Time Setup 327
- Obtaining Updated Firmware 327
- C:\Acme-Inc\MVP3000-firm 330
- Downloading Firmware 332
- Downloading Factory Defaults 335
- Downloading IFM Firmware 337
- Cancel Help 341
- Upgrading Software 350
- Web Browser Interface 361
- SysLog Server Functions 367
- Tech Support 370
- Limited Warranty 371
- Customers 371
- Contacting Technical Support 373
- FCC Declaration 375
- Industry Canada 376
- FCC Part 68 Telecom 376
- Canadian Limitations Notice 377
- WEEE Statement 378
- Appendix A: Cable Pinouts 379
- Command Cable 380
- Ethernet Connector 380
- T1/E1 Connector 381
- Voice/Fax Channel Connectors 381
- 1 2 3 4 5 6 7 8 383
- Appendix B: TCP/UDP Port 385
- Assignments 385
- Well Known Port Numbers 386
- Port Number Assignment List 386
- MultiVOIP User Guide Index 387
- S000393B 415
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